Returns & Refunds

Returns & Refunds

  • If an item arrives damaged or is not what you ordered, message us on WhatsApp at +965 6046 9118 within 24 hours with a photo.
  • We will replace the item or refund you.
  • Fresh and perishable items (such as milk, yogurt, fruits and vegetables) must be reported within 12 hours of delivery, with a photo.
  • Unopened non-perishable items in their original packaging can be returned within 24 hours of delivery for a refund or exchange.
  • Refunds go back to your original payment method. Cash on delivery orders are refunded in cash or as store credit.