Refund policy

At Nawader Al Khair Super Market, we check every order before it leaves our store. If something is not right, we will make it right.

Damaged, expired or incorrect items: If an item arrives damaged, expired, or different from what you ordered, message us on WhatsApp at +965 6046 9118 within 24 hours with a photo of the item. We will replace the item or refund you.

Perishable items: Fresh items such as milk, yogurt, fruits and vegetables must be reported within 12 hours of delivery, with a photo.

Non-perishable items: Unopened non-perishable items in their original packaging can be returned within 2 days of delivery for a refund or exchange.

Refund method: Refunds go back to your original payment method. Cash on delivery orders are refunded in cash or as store credit.

How to contact us: WhatsApp +965 6046 9118 or email nawaderksm53@gmail.com with your order number and a short description of the problem.